Privacy Policy for J9 IT Services
Effective Date: January 1, 2024
Last Updated: January 1, 2024
At J9 IT Services, accessible from https://j9itservices.co.uk, your privacy is a priority. We are committed to protecting your personal information and complying with the General Data Protection Regulation (GDPR) and other relevant data protection legislation. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit our website or engage with our services.
1. Data Controller
J9 IT Services is the Data Controller of your personal data, responsible for how your information is collected, processed, and protected. You can contact us via the following details:
Email: info@j9itservices.co.uk
Postal Address: J9 IT Services, [Your Business Address Here]
2. Information We Collect
We collect personal information that you voluntarily provide when you:
Visit our website
Contact us via forms or email
Engage with our services
The personal data we may collect includes:
Contact Information: Name, email address, phone number, company name, and postal address.
Technical Information: IP address, browser type, and usage data collected via cookies and similar technologies (see our Cookie Policy for more details).
Service Data: Details regarding your inquiries, support requests, or consultations related to IT services.
3. How We Use Your Data
We process your personal data for the following purposes:
To Provide Services: To respond to inquiries, provide requested IT services, and manage customer relations.
Marketing: To send newsletters or marketing communications where we have your explicit consent. You can opt-out of marketing communications at any time.
Analytics: To monitor usage of our website, improve our services, and enhance user experience (using anonymized data).
Compliance: To comply with legal obligations, protect our rights, and safeguard your personal information from unauthorized access.
4. Legal Bases for Processing
We process your personal data under the following lawful bases, in accordance with the GDPR:
Consent: Where you have provided clear consent for us to process your personal data for specific purposes.
Contract: When the processing of your data is necessary for the performance of a contract or to take steps at your request before entering a contract.
Legal Obligation: When processing is required to comply with a legal obligation.
Legitimate Interests: Where the processing is necessary for our legitimate interests and does not override your rights and freedoms.
5. Data Sharing
We do not sell or rent your personal data to third parties. However, we may share your information in the following circumstances:
Service Providers: We may share your information with third-party service providers who assist us in providing our services (e.g., hosting, analytics, IT support). These providers are contractually obligated to maintain the confidentiality and security of your data.
Legal Compliance: We may disclose your personal data to comply with legal obligations or in response to lawful requests by public authorities.
Business Transfers: In the event of a business merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring party.
6. International Data Transfers
J9 IT Services is based in the UK, and your data may be transferred to, and processed in, countries outside the European Economic Area (EEA). We ensure appropriate safeguards, such as Standard Contractual Clauses, are in place to protect your data when transferred internationally.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting obligations. The retention period will depend on the nature of the data and the purpose of processing. Once the retention period expires, we securely delete or anonymize your data.
8. Your Rights
Under GDPR, you have the following rights concerning your personal data:
Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
Right to Erasure: You have the right to request that we delete your personal data, subject to certain legal exceptions.
Right to Restrict Processing: You may request that we restrict the processing of your personal data in certain circumstances.
Right to Data Portability: You can request to receive your personal data in a structured, commonly used format or have it transferred directly to another data controller.
Right to Object: You can object to the processing of your personal data based on legitimate interests or direct marketing.
Right to Withdraw Consent: Where processing is based on your consent, you can withdraw it at any time.
To exercise any of these rights, please contact us at info@j9itservices.co.uk. We may ask you to verify your identity before proceeding with your request.
9. Security of Your Data
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. However, please note that no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee the absolute security of your data.
10.1 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your browsing experience and analysing statistics.
Cookie Policy for J9 IT Services:
Effective Date: January 1, 2024
Last Updated: January 1, 2024
J9 IT Services ("we", "our", "us") uses cookies and similar tracking technologies on https://j9itservices.co.uk ("the website"). This Cookie Policy explains what cookies are, how we use them, the types of cookies we use, and how you can manage your cookie preferences.
10.2 What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work efficiently, improve user experience, and provide information to the website owner for various purposes, such as analytics and marketing.
Cookies may either be session cookies (which are deleted once you close your browser) or persistent cookies (which remain on your device for a set period or until manually deleted).
10.3 How We Use Cookies
We use cookies for several purposes, including to:
Improve the functionality and performance of our website.
Personalize your user experience.
Analyze website traffic and usage for improvements.
Provide targeted advertisements based on your browsing behavior.
The cookies we use fall into the following categories:
10.4 Types of Cookies We Use
a. Strictly Necessary Cookies
These cookies are essential for the website to function properly. They enable core functionalities such as security, network management, and accessibility. Without these cookies, the website may not perform optimally.
Examples: User session management, security features.
b. Performance and Analytics Cookies
These cookies collect information about how visitors use the website, such as which pages are visited most frequently and if any errors occur. This helps us improve the performance and design of the site.
Examples: Google Analytics, traffic analysis tools.
c. Functionality Cookies
Functionality cookies allow the website to remember choices you make (such as your username, language, or region) to provide a more personalized experience. They may also enable enhanced features like live chat.
Examples: Remembering language preferences, maintaining session information.
d. Targeting or Advertising Cookies
We use targeting cookies to track your browsing habits and show relevant ads on third-party websites. These cookies may be set through our website by our advertising partners. They do not store personal information directly but identify your browser and device.
Examples: Google Ads, Facebook Pixel.
10.5 Third-Party Cookies
Some cookies on our website are placed by third-party service providers to help us understand how you use the site or to display advertisements relevant to you. These third parties may include analytics providers and advertising networks. They may use information about your visits to our website and other websites to show you personalized ads.
Third-party cookies we use include, but are not limited to:
Google Analytics: For analyzing site traffic and usage patterns.
Google Ads: For delivering targeted ads based on your browsing activity.
For more information on how third parties use your data, please refer to their privacy and cookie policies.
10.6 How to Manage Cookies
You have control over how cookies are used on our website. You can manage or disable cookies in the following ways:
a. Cookie Consent Banner
When you first visit our website, you will see a cookie consent banner. You can accept or reject cookies by selecting your preferences. You can also revisit and update your preferences at any time by clicking the cookie settings link in the footer of our website.
b. Browser Settings
Most web browsers allow you to manage cookie preferences through their settings. You can configure your browser to block or delete cookies according to their individual settings.
c. Opt-Out Tools
You can opt out of targeted advertising cookies through the following tools:
Google Ads Settings
Your Online Choices
Please note that disabling certain cookies may affect the functionality of our website and result in a less personalized experience.
10.7 Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any updates will be posted on this page, and the "Effective Date" will be revised accordingly. We encourage you to review this policy regularly to stay informed about our use of cookies.
10.8 Contact Us
If you have any questions about this Cookie Policy or how we use cookies, please contact us at:
Email: info@j9itservices.co.uk
Postal Address: J9 IT Services, [Your Business Address Here]
By using our website, you consent to our use of cookies in accordance with this Cookie Policy, unless you have disabled cookies via your browser settings or other available means.
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This Cookie Policy is intended to comply with GDPR and other relevant data protection regulations.
11. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy applies solely to our website, and we are not responsible for the privacy practices of any third-party sites. We encourage you to review their privacy policies before submitting any personal data.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our data practices. We will post any updates on this page, and the "Effective Date" will be revised accordingly. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your data.
13. Contact Us
If you have any questions or concerns regarding this Privacy Policy or the way we handle your personal data, please contact us at:
Email: info@j9itservices.co.uk
Postal Address: J9 IT Services, [Your Business Address Here]
If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
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This Privacy Policy is designed to comply with the GDPR and other relevant UK data protection laws. Your privacy is important to us, and we are committed to safeguarding your data.
Copyright © 2024 J9 IT SERVICES - All Rights Reserved.